EUC Support Engineer (Onsite) – Intune, SCCM & VIP Support

Exasoft

Dubai, UAE

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2–5 Years

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Job Summary

We are looking for an experienced EUC Support Engineer with strong onsite end-user support experience in enterprise environments.

The candidate should have hands-on expertise in Intune, SCCM, Windows Autopilot, Azure AD, VIP support, hardware troubleshooting, and endpoint management.

The ideal candidate should be comfortable handling desktop/laptop support, mobile device support, printer troubleshooting, hardware refresh activities, user onboarding/offboarding, and supporting VIP/VVIP users.

Key Skills

Microsoft Intune
SCCM
Windows Autopilot
Azure AD
Desktop Support
EUC Support

• Imaging & Re-imaging

IMACD Support
Asset Management

• Hardware Refresh Activities

Active Directory
Endpoint Management

Roles & Responsibilities

Provide onsite support for laptops, desktops, tablets, iPads, and mobile devices (iOS & Android).
Troubleshoot hardware, software, network, and operating system-related issues.
Support and manage Windows Autopilot, Intune, SCCM, and Azure AD environments.
Handle Outlook PST/OST issues and mailbox-related troubleshooting.
Provide high-quality support for VIP & VVIP users with quick resolution and proper communication.
Support printers and scanners including driver installation, paper jam resolution, cartridge replacement, and coordination with OEM vendors.
Perform desktop/laptop imaging and re-imaging activities.
Support IMACD requests including installations, moves, additions, changes, and disposals.
Coordinate with vendors for hardware repairs, replacements, and warranty support.
Manage onboarding and offboarding activities including hardware allocation and asset collection.
Support hardware refresh and asset inventory management activities.
Work on ServiceNow tickets and ensure SLA adherence.
Assist users with application installations and data backup activities.
Participate in major incidents, change activities, and problem management tasks.
Maintain and update asset inventory and CMDB records.

Requirements

2–5 years of experience in Onsite Desktop Support / EUC Support.
Hands-on experience with Intune, SCCM, Windows Autopilot, and Azure AD.
Experience supporting enterprise users and VIP stakeholders.
Good troubleshooting skills for Windows OS, Outlook, printers, and endpoint devices.
Experience with ServiceNow or similar ticketing tools.
Strong communication and coordination skills.
Ability to work independently in onsite support environments.

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