EUC Support Engineer (Onsite) – Intune, SCCM & VIP Support
Skills
About This Role
Notice Period
Immediate Joiners only
Job Summary
We are looking for an experienced EUC Support Engineer with strong onsite end-user support experience in enterprise environments.
The candidate should have hands-on expertise in Intune, SCCM, Windows Autopilot, Azure AD, VIP support, hardware troubleshooting, and endpoint management.
The ideal candidate should be comfortable handling desktop/laptop support, mobile device support, printer troubleshooting, hardware refresh activities, user onboarding/offboarding, and supporting VIP/VVIP users.
Key Skills
- Microsoft Intune
- SCCM
- Windows Autopilot
- Azure AD
- Desktop Support
- EUC Support
• Imaging & Re-imaging
- IMACD Support
- Asset Management
• Hardware Refresh Activities
- Active Directory
- Endpoint Management
Roles & Responsibilities
- Provide onsite support for laptops, desktops, tablets, iPads, and mobile devices (iOS & Android).
- Troubleshoot hardware, software, network, and operating system-related issues.
- Support and manage Windows Autopilot, Intune, SCCM, and Azure AD environments.
- Handle Outlook PST/OST issues and mailbox-related troubleshooting.
- Provide high-quality support for VIP & VVIP users with quick resolution and proper communication.
- Support printers and scanners including driver installation, paper jam resolution, cartridge replacement, and coordination with OEM vendors.
- Perform desktop/laptop imaging and re-imaging activities.
- Support IMACD requests including installations, moves, additions, changes, and disposals.
- Coordinate with vendors for hardware repairs, replacements, and warranty support.
- Manage onboarding and offboarding activities including hardware allocation and asset collection.
- Support hardware refresh and asset inventory management activities.
- Work on ServiceNow tickets and ensure SLA adherence.
- Assist users with application installations and data backup activities.
- Participate in major incidents, change activities, and problem management tasks.
- Maintain and update asset inventory and CMDB records.
Requirements
- 2–5 years of experience in Onsite Desktop Support / EUC Support.
- Hands-on experience with Intune, SCCM, Windows Autopilot, and Azure AD.
- Experience supporting enterprise users and VIP stakeholders.
- Good troubleshooting skills for Windows OS, Outlook, printers, and endpoint devices.
- Experience with ServiceNow or similar ticketing tools.
- Strong communication and coordination skills.
- Ability to work independently in onsite support environments.
Preferred Skills
- Experience in enterprise or manufacturing environments.
- Knowledge of hardware asset management and endpoint security practices.
- Exposure to hardware refresh projects and vendor coordination.
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