EUC Lead - Microsoft 365 Collaboration, Migration & Hypercare

Key Responsibilities

• Lead the design and implementation of Microsoft 365 productivity and collaboration services.
• Design and configure Exchange Online, mail routing, shared namespace, and tenant coexistence capabilities.
• Define and implement mailbox migration, mail flow, distribution list, and collaboration service onboarding approaches.
• Lead the design and enablement of Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps.
• Support implementation of shared email domain and cross-tenant mail sharing solutions where required.
• Coordinate end-user onboarding, productivity tool rollout, and adoption activities.
• Develop migration, deployment, cutover, and transition strategies for Microsoft 365 services.
• Lead testing, pilot activities, production rollout planning, and hypercare support.
• Manage deployment risks, dependencies, issues, and stakeholder communications.
• Produce solution documentation, migration plans, operational procedures, and support handover materials.
• Support operational readiness and transition to BAU support teams.
• Key Skills
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft 365 Apps
• Microsoft 365 Tenant Services
• Mail Flow and Mail Routing
• Exchange Online Coexistence
• Shared SMTP Namespace Design
• Cross-Tenant Collaboration
• Microsoft Entra ID
• Collaboration and Productivity Solutions
• User Migration and Adoption
• Cutover and Release Management
• Hypercare and Operational Support
• Stakeholder Management
• Service Transition and Operational Readiness
• Technical Leadership and Coordination
• Preferred Experience
• Microsoft 365 collaboration and messaging transformation programs.
• Exchange Online migrations and coexistence solutions.
• Shared mail domain and multi-tenant email architectures.
• Microsoft Teams, SharePoint Online, OneDrive, and Microsoft 365 Apps deployments.
• Large-scale user onboarding and productivity platform rollouts.
• Government or highly regulated environments.
• Managing deployment, migration, adoption, and hypercare activities across geographically dispersed user populations.