Estimator
Role Overview
The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process.
This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.
In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience.
The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.
Key Skills for This Role
Full Job Posting
Requirements
- Collision estimating experience — 3–5 years of experience as a Collision Estimator.
- Customer service experience — 3–5 years of customer service, AP/AR, or administrative experience (asset).
- Software proficiency — Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.
- Insurance knowledge — Understanding of DRP guidelines, insurer processes, and claim terminology.
- Technical understanding — Ability to identify collision‑related damage and understand vehicle systems.
- Compliance training — Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.
- Proficiency in Microsoft Office Suite.
- Valid Driver’s Licence.
- I‑CAR training is an asset.
- Strong communication, organization, and problem‑solving skills.
- Ability to work in a fast‑paced environment and manage multiple priorities.
Health, dental, and vision benefits
- .
- Paid time off .
- Supportive team environment and opportunities for training and development.
- Stable Monday–Friday schedule (8am-5pm shift).
About CSN Collision
Network of automotive collision repair and refinishing centers.
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