Escalations Analyst - Accounting

We are CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service.

Our team of AI experts and engineers collaborate to develop intelligent software tailored to the unique needs of lawyers, paralegals, and legal assistants.

Our innovative AI solutions automate routine tasks, simplify document management, and enhance decision-making, allowing legal professionals to focus on what they do best - providing expert legal counsel.

We're rapidly scaling from 80 to 150+ employees, with a highly technical workforce where around 90% of the team are developers and engineers. Working alongside our Sydney-based team of passionate high achievers, you'll join a fast-growing technology business where things rarely stay the same for long - and if you're smart, caring, and ambitious, you'll be in great company.

CORTO is building the next generation of AI-powered accounting tools for the legal industry, and we need an Escalations Analyst who can bridge technology and legal accounting. You'll sit at the frontline of AI-driven troubleshooting as we launch our new product, digging into logs and APIs to identify, analyse and resolve the issues that matter most to our customers (Lawyers).

You'll triage complex escalations, trace through system logic, work with APIs and logs, and collaborate with developers to drive resolution.

Work with developers to log bugs, test patches, and support product improvements.

Prioritise incidents based on impact.

Troubleshoot software integration problems (e.g., Xero, MYOB, Quickbooks).

Provide clear technical guidance to global helpdesk and support teams.

Participate in testing and validation of accounting modules in each release.

Identify recurring issues and contribute to workflow improvements.

Strong background in software support, with hands-on troubleshooting experience.

Experience with Postman and SumoLogic.

Prior experience with LEAP, Xero, MYOB, or QuickBooks is an advantage!

Familiarity with session-based testing environments and debugging tools such as JIRA and Salesforce.

Has proactive mindset with sharp prioritisation and problem-solving instincts

Has excellent collaboration and communication skills - with teams and customers alike.

Asks why before jumping to how, and you don't stop until you've found the actual root cause

Has a great attitude, with a passion for delivering excellent service and a readiness to pick up a task, no matter how big or small.

Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.

Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.

Work with a group of authentic, passionate people who love what they do.

Well-funded and global. CORTO is part of ATI Global – one of the largest international LegalTech companies.

Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows.

Career and learning opportunities - we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us.

Have fun with us . Celebrations. Socials. Sports teams. Access to sailing and yacht events.

We value your well-being with additional time off, gym membership and other perks.

Fast-paced tech environment, if we don't disrupt ourselves someone else will do it!

Access to LEAP Home - a program unique to the ATI Group to support you in buying your primary residence.