ERP Support Specialist
Skills
About This Role
Overview
We are seeking a proactive and customer-focused ERP Support Specialist to provide first and second-level support for SAP systems and related enterprise applications.
The role involves troubleshooting SAP issues, supporting end users, and assisting with integrations and reporting using Microsoft tools such as Power Apps and Power BI.
The ideal candidate will ensure smooth daily operations of ERP systems while contributing to continuous improvement of support processes and user experience.
Key Responsibilities
- Provide first-line and second-line support for SAP ERP system users across business functions
- Troubleshoot and resolve SAP-related issues, incidents, and service requests in a timely manner
- Support users in SAP modules and ensure minimal disruption to business operations
- Assist in integration and usage of Microsoft tools such as Power Apps, Power BI, and Excel-based reporting solutions
- Monitor system performance and escalate complex issues to functional/technical teams when required
- Log, track, and manage incidents using IT service management (ITSM) tools
- Support data validation, reporting, and basic system configuration tasks where applicable
- Collaborate with functional and technical teams to resolve recurring issues and improve system stability
- Create and maintain support documentation, user guides, and knowledge base articles
- Assist in user training and onboarding for SAP and integrated Microsoft solutions
- Participate in system testing and validation during upgrades, patches, and enhancements
- Contribute to continuous improvement initiatives for ERP support processes and user experience
Required Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2–5 years of experience in SAP support or ERP helpdesk roles
- Basic understanding of SAP systems and business processes
- Familiarity with Microsoft Office Suite and exposure to Power Apps and Power BI
- Strong troubleshooting and problem-solving skills
- Good communication skills with a customer service-oriented mindset
- Ability to work in a fast-paced support environment and manage multiple priorities
• ITIL Foundation Certification
- SAP Certified Associate – Support Consultant
Additional Skills (Preferred)
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
- Basic understanding of SAP modules such as MM, SD, or FI
- Exposure to reporting and dashboard development in Power BI
- Knowledge of data analysis and Excel advanced functions
- Experience working in shift-based or global support environments
- Familiarity with Agile support or DevOps practices in ERP environments
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