ERP Support Coordinator
Skills
About This Role
**Employment Type:** Full-time
About the Company
Erpdaddy LLC is a technology and ERP solutions company based in Doha, Qatar, specializing in enterprise resource planning implementation, support, and system optimization for businesses across various industries.
The company focuses on delivering efficient, scalable, and reliable ERP solutions that enhance business performance and operational control.
Job Summary
The ERP Support Coordinator will be responsible for providing functional and technical support for ERP systems, coordinating user requests, troubleshooting system issues, and ensuring smooth day-to-day ERP operations.
The role acts as a key link between end-users, technical teams, and ERP consultants to ensure effective system performance and user satisfaction.
Key Responsibilities
- Provide first-line support for ERP system users and resolve functional issues
- Coordinate and track ERP support tickets from initiation to resolution
- Assist users with system navigation, data entry, and module usage
- Escalate complex technical issues to developers or senior ERP consultants
- Monitor ERP system performance and report recurring issues
- Support ERP implementation, upgrades, and system testing activities
- Maintain documentation of ERP processes, user guides, and troubleshooting steps
- Conduct basic user training sessions and onboarding support
- Ensure data accuracy and system integrity across ERP modules
- Collaborate with finance, HR, procurement, and operations teams using ERP systems
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or related field
- Experience in ERP systems support or similar technical coordination role
- Understanding of ERP modules such as Finance, HR, Inventory, or Procurement
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple support requests efficiently
- Proficiency in Microsoft Office tools (Excel, Word, Outlook)
Preferred Skills
- Experience with ERP platforms (e.g., Odoo, SAP, Oracle, Microsoft Dynamics)
- Knowledge of business processes across finance, HR, or supply chain
- Basic understanding of SQL or system reporting tools
- Experience in IT helpdesk or application support environments
- Strong attention to detail and customer service mindset
What We Offer
- Competitive salary package
- Exposure to enterprise-level ERP systems and projects
- Professional growth in ERP consulting and support
- Collaborative and technology-driven work environment in Doha
- Opportunities for training and skill development
- الراتب المدفوع: QAR٠٫٠٠ لكل عام
- موقع العمل: بشكل شخصي
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