Equipment Monitoring Operator - Operations Control Center

Monitor buses drivers’ behaviors in the field within buses stations right of way.

Availability 24/7 in all bus stations.

Perform other related duties and responsibilities associated with the position.

Supervise and monitor the assets of RTA and to ensure that non-entitled users do not use them, and

penalize the offenders through issuing them with fine in accordance with approved rules and instructions and

regulations.

Monitor daily the investors and strategic stakeholders to ensure the tasks accomplishment as agreed.

Implement instructions and circulars and service change orders received form the management

Ensure the cleanliness of buses and stations facilities daily according to the approved program for washing of

buses.

Full coordination with the control center on the schedule of bus traffic , reporting of accidents and disruption

of buses on the station right of way and reporting on which affect the efficiency and effectiveness of the

operation to maintain not affect the strategic goal (people Happiness ).

Receive drivers and customers observations regarding stations service and report them to the operations

supervisor for clarification as per instructions.

Receive findings from drivers and customers in the stations and transfer them to the concerned department in

accordance with the procedures.

Inform direct Operations supervisor in Bus Stations on any matter which could lead to improve quality of

service provided.

Conduct field training and support new staff working in bus stations to improve and provide best services to

customers.

Monitor Health and Safety procedures and all equipment of bus stations.

Good listener and communicator who effectively conveys information verbally and in writing.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

Basic Computer-literate performer

0 - 2 years of working experience

Fluent in English reading, writing and speaking.

Arabic will be an advantage

Full time