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Entry Level Network Support Specialist

Genesis Global Group

New Jersey, USA

Full-time

Entry · 1+ years experience

Onsite

Discovered 3 weeks ago

DHCPDNS

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Full Job Posting

Essential Functions

Customer service and communication skills: Translating technical concepts and terms into clear verbose instructions for our end-users and clients keeping patience and empathy in mind throughout.

Troubleshooting hardware and software issues: Diagnose and resolve or escalate reported issues across all computers, printers, mobile devices and associated peripherals within the organization.

Cloud Computing: Familiarity with Exchange Online, Sharepoint, OneDrive, Azure AD, creating users, mailboxes, distribution and security groups.

Proficiency in navigating, deploying and triaging of Windows operating systems.

Active Directory/Windows Domain: Clear understanding in the basic functions of a Windows domain and daily upkeep of users, groups, object with Microsoft Active Directory.

Network fundamentals: Knowledge of basic networking protocols, IP addressing, DNS, DHCP and the techniques needed to properly diagnose and maintain devices relying on these fundamentals.

Remote Support: Knowledge and experience in supporting end-users and non-human devices with remote connectivity software.

Cybersecurity Awareness: Familiarity with best practices surrounding threat detection software, multi-factor authentication, methods for identifying and reporting potential threats, and resilience against social engineering.

Additional Responsibilities

Performs other similar or related duties as required or assigned.

Job Qualifications

General K nowledge, S kills, and A bilities (KSA’s) required
Strong troubleshooting skills with server, client and cloud environments
Working knowledge with DHCP, DNS, Active Directory, Microsoft Exchange
Willingness to learn specialized inhouse software
Physical Demands: Physical, Mental and workplace Environment Conditions
The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.
The employee must regularly lift and/or move up to 5 lbs and occasionally lift and/or move up to 20 lbs.
Specific vision abilities required by this job include: close vision, distance vision, color vision & focus.
Working Conditions: Workplace Environment Conditions
Normal Office Environment
The noise level in this environment is usually mild to moderate

Education and Experience

Technical School Diploma or College degree

A+, Network +, MCP or related certification is desirable.

1-2 years of network support experience preferred

Background in medical, clinical or diagnostic environment is a plus.

We Offer:

Medical, Dental & Vision Insurance

Competitive Salary

Short and Long Term Disability

Life Insurance

Dependent Care Flex Spending Account

Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)

Legal Plan & Identity Theft Protection

401(k) Plan

Paid Vacation & Holiday

Business Casual Environment

Credit Union

Visit us at http://www.genesisglobalgrp.com

Genesis Global Group is an equal opportunity employer.

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