Entry Level - IT Help Desk / Desktop Support

Responsibilities

• Handle onboarding/offboarding, device setup, and user provisioning
• Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
• Support laptops, desktops, printers, mobile devices, and peripherals
• Troubleshoot O365, Teams, and standard business applications
• Test, evaluate and research decisions about new technology for the business
• Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
• Setting up technology for Conference rooms prior to meetings for attorney staff
• Providing excellent customer service for our employees
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
• Follow IT policies, procedures, and security standards

Experience

• 1-2 years of desktop / end-user support experience
• Strong customer service and communication skills
• Self-starter who can work independently with minimal supervision
• Experience with Windows, O365, Active Directory
• Ability to prioritize tasks effectively and manage time in a dynamic environment
• Ability to lift and move IT equipment as needed.

Benefits

• Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
• 10 company holidays + 4 early release days
• 16 PTO days
• Hybrid schedule (3 days/week in office, 2 days/week at home)
• 401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
• Discretionary year end bonus
• Employee referral bonus ($2000 - $4000)

Additional information