Enterprise Systems Program Manager

Role overview

Program accountabilities

• Manage concurrent initiatives across their lifecycle, from business case through implementation, adoption, and operational transition.
• Maintain roadmaps, plans, schedules, budgets, forecasts, and performance metrics.
• Identify opportunities, define requirements, prioritize initiatives, and facilitate cross-functional agreement on solutions and implementation plans.
• Act as the primary liaison between business stakeholders, DTT, and technical subject matter experts.
• Track delivery status, budgets, resources, risks, dependencies, and issues, and apply corrective actions.
• Align initiatives with organizational priorities, governance, enterprise architecture, security requirements, and established methodologies.
• Oversee vendor relationships, contracts, and external service providers.
• Maintain program documentation, reporting, schedules, forecasts, and communication plans.
• Promote continuous improvement in systems, processes, and program management practices.

Applied knowledge and skills

• Strong leadership, facilitation, and communication skills for guiding diverse stakeholders toward consensus.
• Expertise in program, portfolio, and governance management, strategic planning, organizational change management, and stakeholder engagement.
• Knowledge of enterprise systems strategy, business process improvement, and lifecycle management, including ERP, financial management, grants management, human capital management, and enterprise reporting.
• Advanced knowledge of project, program, and portfolio management methodologies.
• Ability to translate complex technical and business information into actionable recommendations for executive leadership.

Problem solving and impact

• Facilitate business and technology decisions across stakeholder groups by identifying dependencies, risks, trade-offs, and impacts.
• Analyze complex business, process, and system challenges and recommend practical solutions aligned with organizational goals and operational needs.
• Use independent judgment to manage risks, resolve issues, recommend corrective actions, and balance strategic objectives with operational realities.
• Work independently with limited supervision across multiple departments and contribute to improvements in governance, delivery, stakeholder engagement, and business processes.

Supervision and resource coordination

• Oversee program quality and delivery, resolve issues among teams and stakeholders, and recommend solutions to management.
• Monitor program and project budgets and coordinate resources across a matrixed organization.
• Manage contractor and vendor relationships, deliverables, and performance, and participate in resource planning and allocation.
• The source description cuts off during this section; later role details may be omitted.

Workplace

• The posting identifies the role as USA-Remote.

Compensation

• The listed salary range is USD 120,000–140,000 per year.