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greenhouse

Enterprise Support I (Contract)

Latitude AI
Pittsburgh, USA
Mid
Onsite
Discovered 2 weeks ago

Full Job Posting

Nice to have:

  • 3+ years of overall IT support experience
  • Familiarity with ITIL standards
  • Familiarities with Microsoft Outlook 365
  • Learn more about Latitude’s team, mission and career opportunities at lat.ai!
  • #LI-NC1
  • We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Responsibilities

  • Provide Tier I and Tier 2 support services
  • Assist with ticket queue management and incident resolution
  • Device refresh deployment and migration support
  • Zoom Room refresh execution
  • SID server build and deployment support
  • Studio and All Hands event support coverage
  • User onboarding and off boarding support
  • General TechOps operational support
  • Additional duties may be assigned
  • Bachelor's degree. In lieu of a Bachelor's degree, an Associate's degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required.
  • 2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
  • Proven strong analytical and problem solving skills
  • Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
  • Experience with automated desktop deployments using modern configuration management systems
  • Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
  • JIRA, JAMF, Entra, Zoom and Splunk experience is desirable
  • Extensive knowledge of computer hardware
  • Strong written and verbal communication skills
  • Demonstrated ability to work independently and multi-task in an environment of changing priorities
  • Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
  • Proven resourcefulness, creativity and troubleshooting skills
  • Experience working in a fast-paced support role
  • IP networking and subnetting knowledge
  • Basic knowledge of networking technology and troubleshooting

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