Enterprise Customer Success Manager
Role Overview
ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:
Leverage your expert analytical skills to deliver results against our shared measures of success with customers
Implement and optimize solutions that improve product performance
Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
Work with AdOps to oversee the accurate implementation of new campaigns and integrations
Key Skills for This Role
Full Job Posting
Our Mission
To actively connect people to their next great opportunity.
Who We Are
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary
ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:
Leverage your expert analytical skills to deliver results against our shared measures of success with customers
Implement and optimize solutions that improve product performance
Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
Work with AdOps to oversee the accurate implementation of new campaigns and integrations
Key Focuses
Serve as a trusted partner and recruitment expert to key customer stakeholders
Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
Monitor and optimize performance to ensure measure of success targets are exceeded
Oversee account setup and project manage the implementation to launch, including customer training and onboarding
Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
Travel to visit customers as needed to review performance and build a strong partnership
Maintain advanced knowledge of various industry technologies, ZipRecruiter products
Leverage Gemini (AI) to enhance workflow process and function
Minimum Qualifications
- 2+ years of experience as a Customer Success Manager
- 1+ year of experience working with Enterprise and/or high value customers
- Experience with Recruitment Advertising and/or Performance Based Advertising
- Passion for providing excellent customer service and creating “WOW” experiences
- Ability to develop and deliver compelling presentations using data storytelling
- Detail-oriented, organized, and strong time-management skills
- Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
- Ability to work both independently and within a team environment
- Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
- Experience working with programmatic platforms is a plus
- #LI-Remote
- The US base pay for this position is $65,000.00 - $80,000.00 USD . In addition to the base rate, this role is eligible for a target commission of $15,000.00 - $20,000.00 USD annually (based on 100% quota attainment). Your actual compensation will vary based on performance against sales targets.
- Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
- ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
- Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
About ZipRecruiter
Public online employment marketplace connecting businesses and millions of job seekers through AI-powered matching.
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