Inside Sales - Retention Specialist

Who We Are:

Summary:

Responsibilities:

• Meets or exceeds established performance goals, including productivity and quality of activities.
• Acts as a daily key contributor to the team Retention goal.
• Minimizes revenue lost from canceled accounts.
• Handles and processes all customer cancellation requests via phone and email.
• Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
• Develops strategies to resolve issues and retain customers.
• Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).

Qualifications:

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
• Prior B2B experience preferredWorking knowledge of MS Office Suite (Word, Excel, and PPT)
• Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
• Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position
• As part of our team you’ll enjoy:
• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan
• The US base pay for this position is $15.39 USD per hour. In addition to the base hourly rate, this role is eligible for a target commission of $20,790.00 USD annually (based on full-time hours and 100% quota attainment). Your actual compensation will vary based on performance against sales targets.
• Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
• ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
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