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Enterprise Applications Administrator

Apogee Enterprises
Minneapolis, USA
Full-time
Mid · 5+ years experience
Remote
Discovered Today
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Full Job Posting

Key Responsibilities

  • Microsoft Application Administration
  • Administer and support Microsoft enterprise applications, primarily SharePoint Online and Azure DevOps.
  • Manage SharePoint sites, permissions, sharing settings, and lifecycle activities.
  • Administer Azure DevOps organizations, projects, access, notifications, and configurations.
  • Coordinate application access through Microsoft Entra ID and enterprise identity processes.
  • Troubleshoot configuration, access, functionality, and integration issues.
  • Evaluate product updates, coordinate implementation, and maintain administrative documentation.
  • SaaS Onboarding and Lifecycle Management
  • Coordinate SaaS application onboarding, including business ownership, licensing, access, configuration, vendor contacts, and support readiness.
  • Establish support processes, escalation paths, and documentation for ongoing application support.
  • Maintain accurate application inventories, including owners, vendors, renewal dates, and support arrangements.
  • Manage application changes, renewals, transitions, and retirement activities, ensuring appropriate access removal and data retention.
  • Application Portfolio and Optimization
  • Maintain and evaluate the enterprise application portfolio, ensuring clear business ownership.
  • Assess application usage, business value, cost, functional overlap, and supportability.
  • Identify opportunities to consolidate applications, eliminate redundancies, and retire unnecessary tools.
  • Partner with stakeholders to improve application efficiency and reduce overall costs.
  • Application Support and Service Delivery
  • Serve as an escalation resource for enterprise application questions and issues.
  • Own support tickets from initial assessment through resolution, coordinating with IT teams and vendors as needed.
  • Communicate effectively with users regarding issue status, next steps, and resolution.
  • Identify recurring issues and implement corrective actions to improve service delivery.
  • Develop knowledge articles and self-service resources to improve support consistency.
  • Participate in established support coverage and escalation processes.
  • Licensing and Vendor Management
  • Manage application licenses and subscriptions in partnership with Procurement and business owners.
  • Monitor license utilization, renewal dates, costs, and anticipated needs.
  • Identify unused licenses and opportunities to optimize subscription costs.
  • Provide usage and support data to inform purchasing decisions and vendor negotiations.
  • Coordinate vendor support cases, escalations, and service commitments.
  • Performance Metrics and Continuous Improvement
  • Develop and maintain application support KPIs aligned with the IT scorecard.
  • Monitor resolution times, response times, service-level performance, ticket backlogs, recurring incidents, and user satisfaction.
  • Track application inventory accuracy, business ownership, license utilization, and optimization efforts.
  • Analyze operational trends and report performance, risks, and improvement opportunities to IT leadership.
  • Use performance data to prioritize initiatives and improve service delivery.
  • Simplification and Automation
  • Identify opportunities to streamline administration, reduce manual work, and improve user experience.
  • Automate routine activities such as onboarding, access requests, reporting, notifications, and license reviews.
  • Leverage Power Automate, PowerShell, APIs, and native application capabilities to implement secure, documented solutions.
  • Evaluate existing enterprise tools before recommending new applications.
  • Share process improvements and best practices across IT teams.
  • Governance and Collaboration
  • Support access reviews, audit requests, and applicable SOX and ITGC requirements.
  • Apply least-privilege access principles in partnership with Security.
  • Build collaborative relationships with business stakeholders, IT teams, Procurement, and vendors.
  • Independently manage priorities, resolve issues, and escalate risks appropriately.
  • Maintain documentation and cross-training to ensure continuity of support.

Required Qualifications

  • 5+ years of experience administering and supporting enterprise applications, including SaaS platforms.
  • Strong hands-on administration experience with SharePoint Online, Azure DevOps, or both.
  • Working knowledge of Microsoft 365, Microsoft Entra ID, and the broader Microsoft ecosystem.
  • Experience managing application configuration, permissions, licensing, vendor support, and lifecycle activities.
  • Proven troubleshooting skills with the ability to own support issues through resolution.
  • Experience maintaining application inventories and establishing business ownership.
  • Understanding of enterprise incident, problem, change, and access management practices.
  • Experience developing operational reports, support metrics, or dashboards.
  • Ability to implement automation and process improvements.
  • Strong communication, organizational, and independent problem-solving skills.

Preferred Qualifications

  • Administration experience with both SharePoint Online and Azure DevOps.
  • Experience with Power Automate, PowerShell, Microsoft Graph, REST APIs, or similar tools.
  • Experience with SaaS onboarding, single sign-on, and automated user provisioning.
  • Knowledge of application rationalization, software asset management, and license optimization.
  • Experience partnering with Procurement on renewals and vendor management.
  • Familiarity with Power BI or similar reporting tools.
  • Experience in a SOX-controlled environment.
  • Relevant Microsoft certifications or ITIL training.
  • Location: Remote, with approximately 5% travel based on business needs.
  • Compensation: $87,000 to $97,000 annually, plus annual bonus opportunity.
  • #LI-AB1
  • Our Benefits
  • We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
  • Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
  • Incentive Plans
  • 401(k) with employer contribution and match
  • Employee Stock Purchase Plan with employer match
  • Paid Time Off (Vacation and Sick Time)
  • Paid Holidays
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Training and Career Progression
  • Apogee and our brands are an Equal Opportunity Employer.

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