AP Operations Supervisor

Position Summary

Responsibilities

• Vendor & Operational Management
• Serve as the primary day-to-day contact for the Accounts Payable managed services provider.
• Coordinate communications between internal stakeholders and vendor leadership.
• Support operational and governance meetings.
• Monitor vendor performance against established SLAs and KPIs.
• Escalate significant operational concerns to AP leadership.
• AP Operations & GRNI Oversight
• Monitor operational performance, including processing volumes, productivity, backlog and cycle times.
• Support GRNI monitoring, reporting and resolution activities.
• Monitor invoice exception trends and coordinate with AP Analysts on recurring issues.
• Identify operational risks and support corrective actions.
• Support oversight of additional Accounts Payable processes and functions as assigned.
• Issue Resolution & Performance Management
• Support resolution of invoice processing, GRNI and operational workflow issues.
• Coordinate with AP Analysts, business stakeholders and the service provider to address process issues.
• Escalate recurring or significant issues requiring management intervention.
• Support root-cause analysis and development of sustainable solutions.
• Reporting & Close Support
• Prepare operational reporting, KPI analysis and performance summaries.
• Support vendor performance reviews and governance activities.
• Maintain AP accrual reporting and required intercompany reporting.
• Coordinate with Corporate and Segment Controllers to support month-end close and reporting requirements.
• Continuous Improvement
• Support initiatives to improve AP operational performance and efficiency.
• Participate in implementation of process enhancements, automation and standardization efforts.
• Track improvement actions and monitor results.
• Recommend opportunities to improve service delivery and close-related activities.
• Perform other duties as assigned.
• Education & Experience
• Bachelor's degree in Accounting, Finance, Business Administration or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in Accounts Payable, Procure-to-Pay (P2P), shared services or related operational finance functions.
• Experience supporting or overseeing outsourced operations, managed services providers or third-party service delivery relationships.
• Experience monitoring operational performance through KPIs, SLAs and reporting metrics.
• Strong understanding of Accounts Payable operations, procure-to-pay processes, three-way matching and internal controls.
• Demonstrated analytical, problem-solving and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.
• Strong verbal and written communication skills with the ability to collaborate across organizational levels.

Preferred Qualifications

• Experience working with Accounts Payable outsourced service providers or BPO environments.
• Experience supporting month-end close, AP accruals or related accounting processes.
• Experience with ERP systems such as SAP, Epicor, Microsoft Dynamics or similar platforms.
• Experience supporting process improvement, automation or shared services transformation initiatives.
• Salary Range
• $70,000 - $85,000
• #LI-TV1
• Work Environment
• This position is located at our corporate headquarters in Bloomington, Minnesota. Work is “hybrid” and defined by the Sr. AP Shared Services Manager. The core working hours are from 8 am – 5 pm.
• Our Benefits
• We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression
• Apogee and our brands are an Equal Opportunity Employer.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in Accounts Payable, Procure-to-Pay (P2P), shared services or related operational finance functions.
• Experience supporting or overseeing outsourced operations, managed services providers or third-party service delivery relationships.
• Experience monitoring operational performance through KPIs, SLAs and reporting metrics.
• Strong understanding of Accounts Payable operations, procure-to-pay processes, three-way matching and internal controls.
• Demonstrated analytical, problem-solving and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.
• Strong verbal and written communication skills with the ability to collaborate across organizational levels.