Enterprise AI Solution Manager (Named Accounts)

Company and team

Enterprise customer success

• Own approximately 40 enterprise accounts, including around 10 highly complex accounts, and build relationships with senior stakeholders.
• Lead QBRs and long-term account planning tied to customer business outcomes.
• Drive adoption of AI, automation, and integrations; guide complex implementations and custom workflows.
• Advise customers on scaling support operations and achieving more efficient, automated setups.

Retention and collaboration

• Own retention for high-value accounts, identify risks early, create recovery plans, and partner with Sales on expansion opportunities.
• Work with Sales, Product, and Support to drive customer outcomes; coordinate complex accounts and escalations.
• Surface customer insights that shape product direction and strategy.
• Use AI and internal tools to improve customer workflows and personal efficiency; improve team playbooks using patterns across accounts.

Qualifications

• At least 5 years in Customer Success, Implementation, Consulting, or similar work.
• Experience managing complex enterprise customers.
• Strong project-management and problem-solving skills; able to operate strategically and hands-on, influence stakeholders, and drive outcomes without authority.
• Ecommerce or support operations experience is a strong plus.
• Interest in technology, automation, and AI in customer support; motivated to learn and contribute to a growing team.

AI at Gorgias

Compensation

• The posting lists a compensation range of $141,953 to $156,895; no pay cadence is stated.