Enterprise Account Manager – Logistics SaaS

Company Description

Compensation

The Opportunity

Position Description

• Drive enterprise engagement across logistics, freight forwarding, customs brokerage, and supply chain organizations to identify business needs and position appropriate technology solutions.
• Lead consultative sales discussions including product demonstrations, solution presentations, commercial negotiations, and contract finalization with enterprise stakeholders.
• Manage the full commercial lifecycle from opportunity identification through to onboarding and post-sale transition, ensuring alignment with internal delivery teams.
• Develop and maintain a structured pipeline of enterprise opportunities aligned with revenue targets and growth objectives.
• Build and sustain long-term relationships with senior decision-makers and operational stakeholders across key strategic accounts.
• Oversee account growth initiatives including retention planning, renewal management, and expansion opportunities across multiple business units and geographies.
• Act as the primary point of contact for key clients, ensuring consistent engagement, issue resolution, and escalation management where required.
• Coordinate closely with internal teams including implementation, product development, and support functions, to ensure seamless service delivery and customer satisfaction.
• Gather and interpret customer feedback to support ongoing enhancement of product capabilities and service offerings.
• Monitor account health indicators, engagement trends, and adoption metrics to proactively manage customer success outcomes.
• Support continuous improvement initiatives by sharing market insights, customer requirements, and industry trends with internal stakeholders.

Qualifications

• Minimum 10 years of experience in enterprise software sales, strategic account management, or customer-facing commercial roles within logistics technology or SaaS environments.
• Strong working knowledge of freight forwarding and logistics operations, including ocean and air freight, customs processes, warehousing, transportation, and shipment lifecycle management.
• Demonstrated success in managing enterprise clients across multi-regional environments, particularly within Asia and the Middle East.
• Proven ability to drive new business acquisition, account growth, and long-term customer retention within recurring revenue models.
• Strong commercial acumen with experience in negotiation, stakeholder engagement, and executive-level relationship management.
• Excellent communication, presentation, and consultative selling skills with the ability to engage senior decision-makers effectively.
• Exposure to digital transformation initiatives within logistics or supply chain environments is considered an advantage.

Education

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related discipline.
• Advanced qualifications such as an MBA or equivalent are considered beneficial.

• Job ID: 10585

• Job Type: Permanent, Full-Time \| On-Site
• Industries: Logistics and Supply Chain Saas Software

Syeda Saher, SHRM-CP

How to Apply

Existing Vacancy

Use of Artificial Intelligence

About Stoakley-Stewart Consultants

• Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach.
• We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada.
• We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field.
• As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies.
• This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.
• In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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