Enterprise Account Management – Freight Forwarding SaaS
UAE, DubaiAbout Newage Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry.
Skills
About This Role
UAE, Dubai**About Newage**
Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry.
Our SaaS-based platform helps freight forwarders streamlineoperations, improve visibility, reduce operational leakages, and drive businessefficiency across sales, finance, documentation, customer operations, andlogistics workflows.
With 18+ years of domain expertise, Newageserves freight forwarding and logistics companies across global markets.
Role Overview
We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.
The ideal candidate willpossess strong domain expertise in Freight Forwarding & Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.
Enterprise & Business Development
- Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
- Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
- Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
- Build and manage enterprise pipeline to achieve revenue and growth targets.
- Collaborate with implementation and product teams for smooth customer onboarding and transition.
Enterprise Account Management
- Manage strategic enterprise accounts and build strong \\relationships with CXOs, business heads, and operational stakeholders.
- Drive customer retention, renewals, and long-term account growth.
- Identify upsell and cross-sell opportunities across business units and regions.
- Conduct periodic business reviews and strategic account planning sessions.
- Act as trusted advisor and primary escalation point for key customers.
Customer Success & StakeholderCoordination
- Ensure successful adoption and utilization of the SaaS platform.
- Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
- Capture customer feedback and collaborate internally for continuous product and service improvement.
- Monitor customer health, engagement, and satisfaction metrics.
Skills & Experience
- 8–15 years of experience in:
+ Customer Relationship & Revenue Management
- Strong expertise in:
+ Shipment Lifecycle, Documentation & Billing
- Proven experience handling large enterprise customers across India and Middle East markets.
- Strong track record in:
- + Customer acquisition
- + Account growth & retention
- + Revenue ownership
- + Strategic relationship management
- Excellent communication, presentation, negotiation, and stakeholder management skills.
Preferred Qualifications
- Bachelor’s degree in business, Logistics, Supply Chain, or related field.
- Experience working with Freight Forwarding ERP / SaaS platforms.
- Exposure to digital transformation projects within logistics and supply chain organizations.
Key Success Metrics
- Enterprise customer acquisition
- Revenue growth and account expansion
- Customer retention and renewals
- Strategic account development
- Customer satisfaction and adoption rates
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