Enterprise Account Manager

Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform

Develop and execute customer engagement strategies while serving as a trusted product expert, helping customers adopt best practices and maximize the value of Jasper's AI solutions across industries and business functions.

Track verified outcomes among account usage

Deliver strategic business reviews and executive touch points (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation

Enable new users

Own and manage a focused portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue

Develop and execute strategic account plans by engaging key stakeholders across the organization, aligning to business goals, driving adoption, and identifying new use cases and expansion opportunities.

Lead renewal and expansion cycles end-to-end, from discovery through close, collaborating cross-functionally with Product and Legal

Forecast and manage pipeline for renewals and expansions with consistency and accuracy

Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline

Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors

Collaborate closely with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver outstanding customer experiences

Advocate for your customers internally and influence Jasper’s product roadmap by representing the voice of the customer

4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, including 2+ years managing enterprise accounts

Proven success driving renewal, retention, and expansion revenue within large, complex organizations

Strong discovery and demo capabilities; able to tailor value narratives to executive audiences

Experience selling services or value-based solutions a plus

Excellent communication and presentation skills, confident in both strategic and operational discussions

Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.)

Strong business acumen and the ability to link customer goals to Jasper’s Marketing AI impact

Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $250,000 OTE.

Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

401(k) program with up to 2% company matching

Equity grant participation

Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

FlexWellness program ($1,800 annually) to help support your personal health goals

Generous budget for home office set up

$1,500 annual learning and development stipend

16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.