Engineering Manager, Tier 2 Support
Role Overview
At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Full Job Posting
What You’ll Do
Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues
Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact
Who You Are
- 5+ years of experience leading and mentoring software or support engineering teams
- Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments
- Proven experience supporting and maintaining large-scale, distributed, or production software systems
- Comfortable balancing people leadership with hands-on technical involvement when needed
- Bring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence
- Why You’ll Love Working Here
- Daily free lunch to keep you fueled and connected with the team
- Flexible PTO so you can take the time you need, when you need it
- Comprehensive medical, dental, and vision coverage
- 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
- 401(k) retirement plan through Empower
- Generous employee referral bonuses—help us grow our team!
Who We Are
At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
- Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
- Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
- Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
- Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
- Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues
- Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
- Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact
About Path Robotics
Developing AI-powered autonomous robotic welding systems that address the skilled labor shortage in manufacturing by enabling robots to see, think, and weld with human-like adaptability.
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