Engineer - Data Analytics and Reporting

About This Role

About Us Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.

The Opportunity We are seeking an Engineer – Data Analytics and Reporting to establish, enhance, and manage operational metrics and KPI frameworks across Core42’s platforms. This role will focus on driving data-driven decision-making through advanced reporting, dashboarding, and analytics, ensuring service performance aligns with SLAs and operational objectives.

Working within the Product Operations team, you will collaborate closely with Service Managers, Process Owners, and ITSM teams to deliver actionable insights that improve service efficiency and performance.

Key Responsibilities Data Analytics & Reporting

• Design, develop, and maintain performance dashboards using Power BI and Jira
• Create clear, actionable service performance reports for stakeholders and senior leadership
• Translate complex operational data into meaningful insights

KPI & Metrics Management

• Define and maintain service efficiency and effectiveness metrics
• Develop and manage a structured hierarchy of KPIs across platforms
• Ensure alignment of metrics with SLAs and OLAs

Operational Performance Management

• Oversee cloud platform capacity reporting and utilisation tracking
• Own and manage operational review reports, ensuring clarity and consistency
• Monitor performance trends and identify improvement opportunities

Stakeholder Management & Communication

• Act as the primary point of contact for performance reporting requests
• Manage stakeholder expectations and ensure reporting meets business needs
• Present reports and insights to stakeholders in a clear and structured manner

Governance & Continuous Improvement

• Formalise reporting structures and ensure consistency across all outputs
• Ensure data integrity, accuracy, and compliance with reporting standards
• Support continuous improvement initiatives across service operations

Required Qualifications & Experience

• Bachelor’s degree in a quantitative or technical field
• 3–5 years of experience in data analytics or IT operational reporting within an ITIL/ITSM environment
• Advanced proficiency in Power BI and strong experience with Jira reporting (JQL)
• Strong SQL skills for data extraction and analysis
• Experience managing service performance metrics aligned to SLAs and OLAs
• ITIL 4 Foundation certification

Preferred

• Microsoft Certified: Power BI Data Analyst Associate
• Experience with cloud platform capacity reporting and operational analytics
• Experience leading operational review meetings and stakeholder reporting
• Strong attention to detail and ability to ensure data integrity

What Working At Core42 Offers With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: We offer an attractive salary package based on your skills and experience
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses