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Engagement Manager SMB

Legora
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Scaled customer successCustomer adoption and enablementCustomer onboarding and change managementRenewal and expansion managementCustomer retention and portfolio growthPortfolio forecasting and hygiene

Full Job Posting

About Legora

Legora provides an AI-native workspace for legal professionals, analyzing documents and supporting end-to-end workflows.

The company reports more than 2,100 customers in over 80 countries and teams across Europe, North America, and APAC.

About the role

The Engagement Manager owns post-sale adoption, technical health, and commercial outcomes across a large EMEA portfolio of law firms and corporate legal teams.

The role uses scalable systems and technology while reserving high-touch engagement for the moments with greatest impact.

The manager helps clients realize measurable ROI, expand use cases, and transform how their teams work.

Responsibilities

  • Improve and execute technology-led onboarding, enablement, and change-management playbooks from rollout to firm-wide adoption.
  • Facilitate strategic engagement for high-stakes accounts and use one-to-many enablement across the broader portfolio.
  • Run success plans, scaled training, digital value reviews, and other repeatable customer value programs.
  • Monitor adoption and utilization signals to act on customer risks and growth opportunities.
  • Own renewals, expansion, portfolio hygiene, forecasting, and commercial outcomes for the scaled program.
  • Coordinate Product, Legal Engineering, Engineering, Product Marketing, and Support around client success.
  • Bring scaled customer feedback to product, roadmap, positioning, and enablement decisions.

What Legora is looking for

  • Scaled customer success, renewal management, or customer education experience and a track record serving large customer bases.
  • Experience designing repeatable adoption playbooks and digital educational programs.
  • At least 3 years for Manager or 5 years for Senior Manager in a related field; leveling depends on experience and segment fit.
  • High-growth B2B AI or Legal Tech exposure is preferred.
  • Track record driving adoption, retention, and expansion; experience owning portfolio GRR and NRR and repeatable renewal and expansion motions.
  • Technical and data fluency, including customer health, forecasting, portfolio strategy, and customer success or CRM tooling.
  • Strong program, project, and prioritization skills; excellent Arabic and English communication; high EQ.
  • Comfortable helping build processes in a fast-paced, early-stage environment.

What Legora offers

  • Opportunity to join and grow within the SMB post-sale engagement team in EMEA.
  • Ownership of customer outcomes and visibility across product, go-to-market, and support functions.
  • Collaboration with leadership and cross-functional teams in an entrepreneurial, fast-paced environment.
  • Competitive compensation, meaningful equity participation, and an office designed for focus and performance.

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