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Engagement Manager SMB

Legora
Dubai, UAE
Full-time
Onsite
Discovered 2 weeks ago
Scaled customer successCustomer adoption and enablementRenewal and expansion managementCustomer education programsDigital customer success channelsCustomer change management

Full Job Posting

About Legora

Legora develops an AI-native workspace for legal teams, supporting document analysis and end-to-end workflows.

The company reports more than 2,100 customers across over 80 countries and teams across Europe, North America and APAC.

About the Role

Join the Engagement team to help a large portfolio of law firms and corporate legal teams change how they work with Legora.

Drive adoption, technical health and commercial outcomes using scalable systems and technology, with high-touch engagement focused on the most impactful moments.

Help build an adoption program that delivers measurable customer value, expands successful use cases and transforms customer workflows.

What You’ll Do

  • Own the post-sale motion for a large EMEA scaled portfolio of law firms and corporate legal teams.
  • Improve and execute tech-led onboarding, enablement and change-management playbooks through automated, sequenced touchpoints.
  • Facilitate strategic touchpoints for high-stakes accounts and use one-to-many enablement to identify opportunities and guide customers toward value.
  • Run success plans, scaled training and digital value reviews; monitor adoption and utilization to identify risks and growth opportunities.
  • Own repeatable renewal and expansion motions, portfolio hygiene and forecasting.
  • Coordinate cross-functional teams and relay customer feedback to inform product roadmap, positioning and enablement.

What You Bring

  • Scaled customer success, renewal management or customer education experience, with a record of designing programs for large customer bases.
  • Experience building repeatable adoption playbooks and education programs for digital delivery at scale.
  • At least 3 years for Manager or 5 years for Senior Manager in scaled or digital customer success, customer operations, account management or a related field; level depends on experience and segment fit.
  • High-growth B2B AI or Legal Tech exposure is ideal but not required.
  • Track record in adoption, retention and expansion; ownership of portfolio GRR and NRR and repeatable renewal and expansion motions.
  • Ability to configure and deploy customer success and CRM tools, AI agents, LMS or data visualization platforms; data-led customer health, forecasting and portfolio strategy.
  • Strong program, project and prioritization skills; excellent Arabic and English communication; high emotional intelligence and comfort in fast-paced, early-stage environments.

What We Offer

  • Opportunity to join and grow within the EMEA SMB post-sale engagement team, with ownership of customer outcomes and visibility across product, go-to-market and support.
  • Competitive compensation, meaningful equity participation and an office designed for focus and high performance.

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