Endpoint Support Engineer - L5

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

As a Endpoint Support Engineer, you will be the backbone of our client success story. You’ll provide advanced technical assistance, ensuring that our global partners receive seamless support for our Unified Endpoint Management (UEM) solutions.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

5+ years of technical support experience, preferably within a SaaS environment.

Mandatory, deep-seated understanding of Unified Endpoint Management (UEM) and its related technologies.

Proven track record in a Level 3 (L3) & above technical support capacity.

Direct exposure to IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

Exceptional interpersonal and communication skills; the ability to remain professional and courteous under pressure.

A proactive problem-solver who can work independently in a fast-paced, high-growth environment.

Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.