End User Support Engineer
Role Overview
The Desktop team provides day-to-day support for desktop devices and related services.
IT systems support doctors and nurses in delivering patient care across hospital and community services.
Key Skills for This Role
Full Job Posting
Role overview
The Desktop team provides day-to-day support for desktop devices and related services.
IT systems support doctors and nurses in delivering patient care across hospital and community services.
Duties
- Support desktops, laptops, printers, and peripherals; install new hardware and software.
- Troubleshoot and investigate desktop incidents and service requests.
- Provide second-line support for Trust IT systems and devices at hospitals and off-site locations.
- Assist with system delivery in hospital and community settings, customer support, system training, and technical queries.
- Coordinate installation, configuration, and maintenance of systems with internal and external agencies.
Requirements
- A full UK driving licence is essential.
- Experience in an IT support services environment is required.
- Knowledge of clinical IT systems, especially Meditech and Lorenzo, is desirable.
- A good understanding of National Information Security Requirements is expected.
Benefits
- The Trust offers professional and leadership development and ongoing support.
- Staff benefits include an employee assistance programme, discounted gym membership, onsite fitness classes, and car schemes.
About the Trust
University Hospitals of Derby and Burton provides acute and emergency health services across five hospitals.
The Trust identifies compassion, openness, and excellence as its fundamental values.
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