Employee Services Manager

Danone is seeking an experienced and people-focused Employee Service Manager ANZ to join our Danone Business Services (DBS) APAC team.

Reporting to the Employee Service Geography Lead , you will lead the delivery of Employee Services across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for our employees and stakeholders.

This is both a people leadership and hands-on operational role , managing a team of Employee Services Analysts while remaining actively involved in service delivery, process improvement, and employee lifecycle activities.

You will act as the key Employee Services contact for the ANZ HR community, driving the implementation of regional initiatives, supporting business integrations, and continually enhancing the employee experience through efficient and effective service delivery.

Lead and develop the ANZ Employee Services small team across Australia and New Zealand

Ensure consistent delivery of Employee Services in line with APAC strategies, policies, processes, and compliance requirements

Act as the primary Employee Services contact for the ANZ HR community, managing escalations and stakeholder relationships

Oversee employee lifecycle processes including contracts, onboarding, employee changes, offboarding, HR documentation, and employee enquiries

Support HR systems maintenance, data management, time and attendance processes, and vendor-supported services

Ensure service excellence through effective issue resolution and employee support

Deliver a seamless and positive employee experience across all defined HR service touchpoints

Monitor service performance, response times, and HR & employee feedback to identify improvement opportunities

Drive self-service adoption and process efficiencies across the employee population

Maintain accurate employee master data and ensure data quality across systems and processes

Support the integration of newly acquired businesses into Danone's operating model

Conduct process assessments, gap analysis, and transition planning activities

Coordinate knowledge transfer and stakeholder engagement across HR, shared services, and business teams

Lead local implementation of Global and APAC Employee Services initiatives, including training, testing, communications, and post-go-live support

Ensure compliance with Australian and New Zealand employment legislation and company policies

Support internal and external audits, controls testing, risk assessments, and remediation activities

Maintain operational documentation, standard operating procedures, and knowledge resources

Identify and implement opportunities to improve service delivery, efficiency, and employee satisfaction

Drive a culture of operational excellence, quality, and continuous improvement

You are a collaborative and service-oriented HR professional who thrives in a fast-paced environment. You enjoy leading teams, solving problems, improving processes, and building trusted relationships across the business.

Bachelor's degree in Human Resources, Business, or related discipline

5+ years' experience in HR Operations, Employee Services, Shared Services, Payroll, or HR Administration

Previous experience leading or mentoring HR operations teams

Strong understanding of HRIS platforms such as SAP, SuccessFactors, ServiceNow, or similar systems

Sound knowledge of Australian and New Zealand employment legislation and HR compliance requirements

Experience managing employee lifecycle processes within a complex organisation

Strong stakeholder management and communication skills

Experience supporting change initiatives, business integrations, or continuous improvement projects

High attention to detail and commitment to data accuracy and confidentiality

Strong problem-solving and analytical capabilities

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.

A high-performing, collaborative team culture

Thank Danone it’s Friday! 3pm finishes every Friday

Diverse and inclusive work environment

Personalised learning opportunities to set you up for success

Competitive Total Reward package including:

Health, Life and salary continuance insurance

26 weeks gender-neutral paid parental leave

Employee Share Subscription Plan after 12 months of service

Performance-related incentives and annual reviews

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision – Danone, One Planet. One Health . We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition . Our headquarters is in France , we have offices in 55 countries and our products are sold in over 120 markets. We are proud owners of some of the best-known brands worldwide including YoPro, Activia, Aptamil, and Karicare .

Danone ANZ focuses on dairy and specialized nutrition products for infants and adults and is proud to be awarded the Great Place to Work accreditation winner for ANZ in 2024 and 2025.

We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an INCLUSIVE & DIVERSE workplace where all Danoners can bring their uniqueness to contribute to business results. Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.