Employee Experience & Continuous Improvement Analyst

Role overview

Role expectations

• Own the annual EMEA programme roadmap and calendar; maintain governance for approvals, budgets, communications, inclusion, privacy, vendors, and monthly leadership reviews.
• Coordinate pulse surveys, focus groups, employee journey checkpoints, and recurring feedback; identify trends, friction points, and opportunities.
• Translate insights into action plans with owners, dates, and measures; track progress and share outcomes where appropriate.
• Maintain recognition programmes and coordinate inclusive wellbeing, cultural, community, and social-responsibility activities across markets and shifts.
• Support a supervisor and manager ambassador network with briefing packs, templates, and check-ins.
• Provide managers with frameworks and recommendations informed by employee experience insights; partner with learning, HR, and OPEX teams on development and career experience.
• Work with BI on employee experience reporting and use evidence to evaluate effectiveness and recommend improvements.
• Coordinate idea submissions, evaluation cycles, stakeholder alignment, selected initiatives, implementation follow-up, and measurement of organisational value.

What we're looking for

• Relevant education, professional training, or equivalent practical experience in HR, psychology, business, communications, L&D, organisational development, or a related field.
• 1–2 years in Employee Experience, employee engagement, People Operations, L&D, internal communications, change management, or a comparable programme role.
• Experience coordinating multi-stakeholder programmes, structured employee listening, insight-led action plans, and improvement across markets or organisational levels.
• Professional proficiency in written and spoken English; additional European languages are an advantage.

Skills and tools

• Employee listening, facilitation, psychologically safe discussion, programme coordination, organisation, and prioritisation.
• Data literacy, survey interpretation, action tracking, and concise management reporting.
• Stakeholder partnership, influence, clear communication, sound judgement, discretion, and cultural awareness.
• Ability to turn employee insights into practical manager tools, scalable actions, and measurable improvements.
• Working knowledge of Microsoft 365 and confidence learning survey, action-tracking, and reporting tools.