Email Support Specialist
Skills
About This Role
Job Summary
Baranmail FZCO is seeking a detail-oriented and customer-focused Email Support Specialist to manage and respond to customer inquiries via email.
The ideal candidate will ensure timely, accurate, and professional communication while maintaining high levels of customer satisfaction and supporting overall service operations.
Key Responsibilities
- Respond to customer inquiries and support requests via email in a timely and professional manner
- Resolve customer issues, complaints, and questions effectively
- Maintain a high standard of written communication and brand voice
- Track, document, and manage support tickets using internal systems
- Escalate complex issues to appropriate departments when necessary
- Monitor email queues to ensure service level agreements (SLAs) are met
- Provide accurate information about products, services, and policies
- Identify recurring issues and suggest improvements to processes or FAQs
- Collaborate with internal teams to enhance customer experience
Qualifications
- Bachelor’s degree in Business, Communications, or related field
- 1–3 years of experience in customer support or email handling roles
- Excellent written communication skills in English (additional languages are a plus)
- Strong attention to detail and problem-solving abilities
- Familiarity with helpdesk or ticketing systems (e.g., Zendesk, Freshdesk)
- Ability to handle high volumes of emails efficiently
Key Skills
- Written communication and email etiquette
- Customer service and conflict resolution
- Time management and organization
- Attention to detail
- Adaptability and teamwork
What We Offer
- Competitive salary and benefits package
- Professional development opportunities
- Supportive and collaborative work environment
- Opportunity to be part of a growing organization
Job Type: Full-time
Pay: Up to QAR620,000.00 per year
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