Electrical Technician-Cummins Trained

Job Summary

Key Requirements

• 5+ years of experience as Service Technician
• Strong Electrical knowledge, specially gensets, balance of plant, Power Generation, AVR, ATS etc
• Cummins Control Systems knowledge such as PCC , Insite and Inpower, C-command (DMC is a plus)
• Other control Systems such as DEEPSEA, DEIF, COMAP, MODBUS is a plus
• Customer Field service experience , team player, positive attitude
• Commissioning, site testing, Loadbank experience

Key Responsibilities

• Establishes and continually develops productive customer relations, ensuring prompt and efficient attention to customer needs.
• Escalates key customer or market information to Supervisor.
• Applies documented procedures and policies to complete diagnostics, complex repairs, and
• assembly and disassembly of power generation units, including identifying and preparing required parts, tools, and support equipment for uptime and diagnosis of downtime failure.
• Identifies technical issues and takes preventive actions.
• Identifies opportunities for work process improvements.
• Escalates unresolved issues to product specialists, DFSE, or supervisor.
• Independently provides training or introductions on product promotion to meet field customers' needs.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customers.
• Communicates effectively with the assigned team and with all support teams.
• Ensures adherence to adjustments on work location, job responsibilities, etc., according to the
• requirements of business development and industry regulatory requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Adheres to all relevant Health, Safety & Environmental and Quality training policies, procedures, and
• legislation and reports any issues/incidents to their supervisor.
• Coaches less experienced technicians, transferring knowledge and experience, and provides work direction.
• Provide training or introduction on product promotion, usage, and maintenance to field customers.
• Assists supervisor / service manager in organizing and coordinating headcount and overtime needs to meet delivery schedules.
• Assists management in creating and maintaining a team focused on continuous improvement.
• Leads, delivers, and contributes to Toolbox Talks.
• Completes training in line with job skill level and business requirements.
• Supports Service Manager to enhance the team's overall service capability by regularly consolidating and internally sharing complex technical issue cases.
• Service Documentation - Creates and verifies customer, equipment and technical information;
• captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.