eCommerce Operations Executive
About This Role
Overview
You own the daily execution of the site. This is a high-speed, high-precision role — where details matter and delays cost money. You ensure the site runs clean, orders flow smoothly, and nothing slips through the cracks.
What You’ll Do
● Own end-to-end site operations — inventory sync, transfers monitoring
● Monitor orders across the lifecycle — fulfillment, cancellations, returns, refunds
● Coordinate closely with warehouse, logistics, and customer service to resolve issues fast
● Track and improve operational KPIs (order accuracy, SLA adherence, fulfillment speed)
● Identify issues early and fix them before escalation
● Maintain backend systems (Shopify) with discipline and accuracy
● Support the onboarding of new brands
What Good Looks Like
● Orders move fast with minimal exceptions
● You are reliable under pressure and don’t miss details
● Problems get solved before they become visible
Requirements
● 2–5 years in e-commerce operations or digital retail
● Strong attention to detail — you catch what others miss
● Hands-on experience with Shopify or similar platforms
● Familiarity with inventory systems (transfers, stock movements)
● Ability to manage volume, complexity, and tight time
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