Ecommerce Manager

Role overview

Key responsibilities

• Own e-commerce revenue, profitability, budgets, forecasts, margins, and overall business performance.
• Develop and execute the growth strategy, annual business plans, and channel expansion initiatives.
• Lead strategic accounts across Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other digital platforms.
• Manage pricing, margins, commissions, promotional investments, commercial agreements, and joint business plans.
• Drive customer acquisition, conversion, retention, product assortment, pricing optimization, and promotional ROI.
• Monitor KPIs and analyze sales and financial data to improve revenue, margins, and operational efficiency.
• Collaborate with Sales, Trade Marketing, Finance, Supply Chain, and IT to support execution, product availability, and customer experience.
• Identify new platforms, business opportunities, and competitive trends to strengthen digital presence.
• Lead the e-commerce team and key projects; present business performance and strategic recommendations to senior management.

Qualifications and experience

• Bachelor’s degree in Business, Marketing, Commerce, or a related field; a Master’s degree is an advantage.
• 8–12 years of FMCG experience, including 5–7 years in e-commerce and marketplace management.
• Proven track record managing e-commerce business performance and commercial negotiations; full P&L ownership is preferred.
• Strong knowledge of Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other relevant platforms.
• Proficiency in SAP, advanced Excel, PowerPoint, and commercial performance analytics.
• Strong financial acumen, strategic thinking, leadership, and stakeholder management skills.