Ecommerce Coordinator/ Specialist
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Key skills for this role
About the Role
Crazy Pets in Abu Dhabi is seeking an E-commerce Operations Specialist to manage daily operations across Amazon, Talabat, InstaShop, and Shopify. The role requires 2-3 years of UAE e-commerce experience, strong Excel skills, and expertise in multichannel management, inventory control, and procurement support.
Key Skills for This Role
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The Role
- We are looking for a highly organized E-commerce Operations Specialist to manage the day-to-day operations of our online marketplaces.
- You will bridge the gap between order intake, inventory control, and procurement to ensure 100% order accuracy and zero stockouts.
- *Key Responsibilities:*
- *Multichannel Management:* Oversee daily operations, product listings, updates, and order processing across Amazon Seller Central, Talabat, InstaShop, and Shopify e commerce account
- *Shopify Data Governance:* Organize the online catalog by creating collections, managing product tags, setting up variants, and optimizing navigation
- *Order Processing & Coordination:* Ensure orders from all channels are received, acknowledged, packed correctly, and dispatched within platform SLAs (Service Level Agreements).
- *Inventory Control:* Maintain accurate stock counts across all platforms.
- Audit inventory regularly to prevent overselling on quick-commerce apps (Talabat/InstaShop).
- *Procurement Support:* Prepare Purchase Orders (POs) based on sales data, coordinate with suppliers, and ensure new shipments are tagged and entered into the system immediately.
*Required Qualifications & Skills:*
- Exceptional data management skills; mastery of Microsoft Excel/Google Sheets is non-negotiable.
- High attention to detail—comfortable handling thousands of unique product tags, barcodes, and descriptions.
- Excellent communication skills to coordinate between sales, purchasing, and delivery drivers.
- Proactive problem solver who thrives in a fast-paced retail environment.
Requirements
- Bachelor's degree in Business, Marketing, IT, or a related field.
- Proven experience in ecommerce coordination or management, preferably within retail or pet product sectors.
- Strong understanding of ecommerce platforms and digital marketing techniques.
- Excellent analytical skills with the ability to interpret data and generate insights.
- Highly organized with exceptional attention to detail.
- Effective communication and interpersonal skills to work collaboratively in a team environment.
- Proactive problem solver with a customer-oriented mindset.
- Familiarity with the UAE market and cultural nuances is a plus.
- Knowledge of SEO for e-commerce listings.
- Experience with content coordination.
- Understanding of UAE online consumer trends and marketplace operations.
- Minimum 2 years of experience managing Amazon and/or -Noon seller accounts.
- Strong knowledge of Amazon Seller Central and Noon Seller Lab.
- 2–3 years of hands-on experience in e-commerce operations in the UAE.
- Proven experience managing Shopify backends and food/grocery aggregator portals (Talabat/InstaShop). Experience with Amazon Seller Central is highly preferred.
- Experience with PPC advertising and campaign management.
- Good understanding of product listing optimization and SEO.
- Proficiency in Microsoft Excel and reporting tools.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English.
- About the company
- At Crazy Pets, we are passionate about providing the best grooming experience for your beloved pets in Abu Dhabi.
- With a team of experienced groomers and a love for animals, we offer a wide range of grooming services tailored to your pets unique needs.
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