EB Relationship Manager

Role overview

Client and portfolio management

• Own client and distribution-partner relationships through the policy lifecycle; drive retention, renewals, account expansion, and regular client reviews.
• Manage portfolio persistency, loss ratio discipline, and revenue growth; identify upsell and cross-sell opportunities and support new business acquisition.
• Coordinate issue resolution with Operations, Underwriting, Claims, Network, and Finance teams.

Renewals, service, and governance

• Lead the renewal process, including data gathering, underwriting alignment, pricing execution, communications, and documentation.
• Work with Underwriting and Medical teams to balance competitiveness with technical integrity.
• Monitor service KPIs, claims experience, and operational SLAs; support complaints, escalations, and corrective actions.
• Align client servicing with internal governance, sales quality practices, and UAE regulatory requirements.

Reporting and collaboration

• Collaborate with regional Employee Benefits teams on multinational accounts and UAE subgroups.
• Maintain accurate CRM and portfolio records; prepare portfolio, renewal, and relationship reports for management.
• Monitor local market dynamics, competitors, and evolving Employee Benefits regulations.

Required qualifications

• 5–8 years of experience in Employee Benefits, Group Medical, and Group Life insurance, preferably in the UAE.
• Proven experience in client relationship management, renewals, and portfolio servicing.
• Experience working with partners, corporate clients, and multinational accounts.

Preferred qualifications

• A university degree is preferred.
• Advanced knowledge of supported products, markets, and selling or servicing techniques; advanced customer focus, communication, and relationship-building skills.
• Fluency in AI applications such as Copilot and Claude.

About MetLife