EB Relationship Manager
Role Overview
Employee Benefits Relationship Manager responsible for managing, retaining, and growing UAE clients, with a focus on group medical and group life solutions.
Acts as primary relationship owner for assigned corporate clients and brokers, supporting service excellence, persistency, portfolio management, and profitable growth.
Location is Dubai, UAE. Work arrangement is hybrid; schedule is full-time.
Key Skills for This Role
Full Job Posting
Opportunity
Employee Benefits Relationship Manager responsible for managing, retaining, and growing UAE clients, with a focus on group medical and group life solutions.
Acts as primary relationship owner for assigned corporate clients and brokers, supporting service excellence, persistency, portfolio management, and profitable growth.
Location is Dubai, UAE. Work arrangement is hybrid; schedule is full-time.
Client and portfolio management
- Own relationships with corporate clients, multinational accounts, and distribution partners across the policy lifecycle.
- Drive retention, renewals, account expansion, client reviews, and portfolio performance discussions.
- Manage persistency, loss-ratio discipline, revenue growth, upsell and cross-sell opportunities, and portfolio remediation actions.
- Support new-business acquisition with Employee Benefits Sales, brokers, and distribution partners.
Renewals and service
- Lead renewals end-to-end, coordinating data gathering, underwriting alignment, and pricing execution.
- Work with Underwriting and Medical teams to balance competitiveness and technical integrity; ensure renewal communications and documentation meet SLAs and governance standards.
- Coordinate client issue resolution across Operations, Underwriting, Claims, Network, and Finance.
- Monitor service KPIs, claims experience, and operational SLAs; support complaints and escalations through timely resolution.
Governance and collaboration
- Ensure client servicing aligns with sales quality practices, internal governance, and UAE regulatory requirements.
- Maintain awareness of market dynamics, competitors, and evolving Employee Benefits regulations.
- Collaborate with regional Employee Benefits teams on multinational and regional accounts with UAE subgroups.
- Maintain accurate CRM and portfolio records and prepare portfolio, renewal, and relationship reports.
Required qualifications
- 5–8 years of Employee Benefits, Group Medical, and Group Life insurance experience, preferably in the UAE.
- Proven experience in client relationship management, renewals, and portfolio servicing.
- Experience working with partners, corporate clients, and multinational accounts.
Preferred qualifications
- A university degree is preferred.
- Advanced knowledge of supported products or markets and selling or servicing techniques is preferred.
- Advanced customer focus, verbal and written communication, and relationship-building skills are preferred.
- Fluency in Copilot and Claude AI applications is preferred.
About MetLife
MetLife describes itself as a financial services company providing insurance, annuities, employee benefits, and asset management in more than 40 markets.
The company describes an AI-enabled, people-centered strategy and emphasizes curiosity, adaptability, responsible AI, trust, inclusion, and long-term value.
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