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E-commerce Operations Manager

Match | ماتش
Jeddah, KSA
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
E-commerce fulfillment operationsWarehouse operationsInventory managementCourier and last-mile managementStandard operating procedures (SOPs)OMS / WMS

Full Job Posting

Role overview

Manage end-to-end ecommerce fulfillment operations across Saudi Arabia, ensuring efficient order processing, timely dispatch, and delivery performance.

Maintain service levels and develop scalable processes to support ecommerce growth.

Fulfillment, inventory, and delivery

  • Oversee daily KSA fulfillment center and warehouse operations; meet same-day dispatch and fulfillment SLAs across brands and channels.
  • Develop SOPs to improve productivity and capacity utilization, and plan resources for campaigns and peak seasons.
  • Coordinate stock levels with demand planning and supply chain teams; oversee receiving, storage, picking, and packing.
  • Maintain inventory accuracy through stock audits and controls.
  • Manage courier and shipping partners across KSA, monitor SLA performance, and resolve delays, lost or damaged packages, and failed deliveries.

Leadership and process improvement

  • Lead and develop fulfillment center, 3PL, and warehouse teams; set performance targets, conduct reviews, and coach staff.
  • Ensure adherence to operational standards, safety requirements, and company goals.
  • Identify bottlenecks, implement corrective actions, and scale operations as order volumes and the brand portfolio grow.
  • Evaluate tools, technology, and automation to improve efficiency.

Collaboration and reporting

  • Coordinate with ecommerce specialists on order flow, product availability, and customer experience; work with marketing on campaigns and finance on costs, budgets, and resourcing.
  • Monitor dispatch, fulfillment, order accuracy, delivery, and returns KPIs; prepare daily through annual reports for the Ecommerce Director.
  • Analyze operational data to identify trends and prevent disruptions.

Experience and qualifications

  • At least 5 years in ecommerce or fulfillment operations, including at least 3 years in a management role overseeing multiple locations or teams.
  • Proven experience managing high-volume order environments and a strong background in courier and last-mile management and cross-functional collaboration.
  • A bachelor’s degree is required; supply chain, logistics, or operations management qualifications are preferred.
  • UAE or GCC market experience is preferred.

Tools and communication

  • Experience with OMS/WMS and ecommerce platforms such as Salla; Omniful experience is a plus.
  • Advanced Microsoft Excel and reporting skills.
  • Strong verbal and written communication in Arabic and English.

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