E-commerce Executive
Role Overview
Manage and optimize online sales channels to improve sales and customer satisfaction.
Key Skills for This Role
Full Job Posting
Role overview
Manage and optimize online sales channels to improve sales and customer satisfaction.
Responsibilities
- Manage and update e-commerce product listings, descriptions, images, and pricing.
- Process orders, payments, returns, and exchanges; coordinate stock, fulfillment, and delivery.
- Respond to customer inquiries and resolve online shopping issues.
- Monitor website performance, sales reports, and customer behavior; recommend conversion and revenue improvements.
- Coordinate promotions and support social media, email marketing, and online advertising.
- Keep online product information current and coordinate with sales, marketing, warehouse, and customer service teams.
Qualifications and skills
- Bachelor's degree or diploma in Business Administration, Marketing, E-commerce, or a related field.
- Experience in e-commerce, online sales, or digital retail is preferred.
- Knowledge of platforms such as Shopify, WooCommerce, Amazon, or other online marketplaces.
- Basic understanding of digital marketing, SEO, and online advertising.
- Good knowledge of Microsoft Excel and sales reporting.
- Strong communication, organizational, and problem-solving skills; able to multitask in a fast-paced environment.
Work location
- Work location is in person.
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