E-commerce Customer Support & Operations Executive (Voice & Chat)

About This Role

Location: Abu Dhabi, UAE
Job Type: Full-Time
Company: Anigma Technologies

About the Company

Anigma Technologies is a leading retailer of gaming PCs and gaming accessories in the UAE, operating across multiple locations with strong retail partnerships. Our e-commerce platform (anigma.com) is a key growth channel, delivering high-performance gaming solutions to customers across the region.

Role Overview

We are looking for a dynamic and detail-oriented E-commerce Customer Support & Operations Executive to manage customer interactions and support backend e-commerce operations. This role combines customer engagement (voice & chat) with platform management responsibilities, ensuring accurate product listings and real-time inventory updates.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice calls and live chat.
• Respond promptly to customer inquiries related to products, orders, and services.
• Provide accurate information about gaming PCs, accessories, and ongoing promotions.
• Assist customers in selecting suitable products and drive sales conversions.
• Resolve customer complaints and escalate issues when necessary.
• Maintain high standards of customer satisfaction and professionalism.

E-commerce & Operations Responsibilities:

• Update and manage product listings on Shopify, including descriptions, pricing, and images.
• Ensure accurate and up-to-date product information on the website.
• Monitor and update inventory levels to reflect real-time stock availability.
• Coordinate with procurement, warehouse, and sales teams for stock updates and product availability.
• Identify and report discrepancies in inventory or product data.
• Support promotional updates and campaign listings on the website.

Requirements

• Proven experience in customer support (voice and/or chat), preferably in e-commerce or retail.
• Hands-on experience with Shopify product management is required.
• Strong communication and interpersonal skills.
• Ability to handle multiple conversations and backend tasks efficiently.
• Sales-oriented mindset with the ability to close deals.
• Basic knowledge or interest in gaming PCs and accessories is an advantage.
• Proficiency in English is required.
• Arabic speaking is a added advantage**.**
• Working knowledge of Microsoft Office Suite and Google Sheets.
• Strong attention to detail, especially in managing product and inventory data.
• Ability to work in a fast-paced environment and meet performance targets.

Pay: Up to AED3,000.00 per month

Work Location: In person