E-commerce Customer Support & Operations Executive (Voice & Chat)

Company:** Anigma Technologies

Role Overview

Key Responsibilities

• Handle inbound and outbound customer interactions via voice calls and live chat.
• Respond promptly to customer inquiries related to products, orders, and services.
• Provide accurate information about gaming PCs, accessories, and ongoing promotions.
• Assist customers in selecting suitable products and drive sales conversions.
• Resolve customer complaints and escalate issues when necessary.
• Maintain high standards of customer satisfaction and professionalism.

E-Commerce & Operations Responsibilities

• Update and manage product listings on **Shopify**, including descriptions, pricing, and images.
• Ensure accurate and up-to-date product information on the website.
• Monitor and update inventory levels to reflect real-time stock availability.
• Coordinate with procurement, warehouse, and sales teams for stock updates and product availability.
• Identify and report discrepancies in inventory or product data.
• Support promotional updates and campaign listings on the website.

Requirements

• Proven experience in customer support (voice and/or chat), preferably in e-commerce or retail.
• Hands-on experience with **Shopify** product management is required.
• Strong communication and interpersonal skills.
• Ability to handle multiple conversations and backend tasks efficiently.
• Sales-oriented mindset with the ability to close deals.
• Basic knowledge or interest in gaming PCs and accessories is an advantage.
• Proficiency in English is required.
• Arabic speaking is a added advantage**.**
• Working knowledge of **Microsoft Office Suite** and **Google Sheets**.
• Strong attention to detail, especially in managing product and inventory data.
• Ability to work in a fast-paced environment and meet performance targets.
• Pay: Up to AED3,000.00 per month