E-Commerce and Last Mile Analysis Associate

About This Role

JOB PURPOSE

The E-Commerce and Last Mile Analysis Associate is responsible for supporting the execution of e-commerce projects and system improvements by coordinating across departments, especially with IT. He/she focuses on consolidating data, ensuring quality and issue escalation, and facilitating smooth collaboration to enhance digital operations and customer experience initiatives.

RESPONSIBILITIES

• Coordinate with IT and internal teams to ensure alignment and integration of e-commerce systems, including but not limited to Zendesk, Survey Sensum, Gupshup, Salesforce, Navision, Microsoft Dynamics, and JDE.
• Collaborate with relevant stakeholders to support the Qanz Card project and other loyalty or digital service programs.
• Assist in the consolidation of customer and operational data into unified platforms to support effective decision-making.
• Assist with extracting, compiling, and reporting performance and operational data, ensuring accuracy and timeliness.
• Conduct quality assurance checks on digital tools and customer experience systems; escalate and follow up on detected issues to ensure resolution.
• Support the implementation of cross-functional e-commerce initiatives such as Voice of Customer (VOC), Style Advisor, Makeup Services, IVR, e-receipts, Wecare, insurance logs, and Google link integrations.
• Monitor e-commerce system usage and performance to ensure seamless operations and suggest improvements when needed.
• Maintain proper documentation and tracking for ongoing projects and change requests.

QUALIFICATION

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 0-2 years of experience in a similar role. Previous exposure to cross-functional project coordination is a plus.
• Proficiency in data extraction tools.
• Fluency in English. Fluency in Arabic is a plus.
• Proficiency in MS Office.