Dynamics ERP Techno-Functional Consultant- UAE

Role overview

Location

• The description lists Dubai as the role location.

Employment type

• Yearly renewable contract.

Responsibilities

• Own ERP operations, production support, incidents, and service continuity across D365 F&O and Power Automate.
• Develop and maintain customizations, plugins, modules, integrations, and .NET applications.
• Govern Level 2 support teams and vendors; manage escalations, root-cause analysis, and preventive actions.
• Assess requirements, review technical designs, and oversee enhancements, integrations, and delivery.
• Maintain secure, scalable, cost-effective ERP architecture and compliance with policies and audits.
• Monitor performance, storage, resource utilization, and operational KPIs.
• Implement AI automation, AI Agents, and Copilot Studio solutions; MCP integration is advantageous.
• Define sourcing strategies and assess vendor capabilities and cost-effectiveness.
• Maintain technical documentation, SOPs, runbooks, and ITSM processes.

Required qualifications and experience

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
• 8 years with D365 F&O and Power Automate, including development, customizations, plugins, and modules.
• 5 years of hands-on .NET application development.
• Experience in enterprise application operations, service management, and vendor governance.
• Knowledge of incident, problem, and change management, solution design, and process optimization.
• Experience using AI technologies to automate repetitive tasks.
• Familiarity with ManageEngine, Jira, or Microsoft Planner.
• Strong analytical, problem-solving, stakeholder management, and prioritization skills.

Preferred skills

• AI Agent and Copilot Studio implementation; D365 F&O MCP and AI Agent integrations.
• Knowledge of COBIT, ITIL, ISO 27001, or NIST frameworks.
• A relevant master’s degree and Arabic proficiency.