Duty Officer
Skills
About This Role
Company Description
Dar Al-raqmana is a company established in Doha, Qatar.
With a commitment to excellence, the organization focuses on delivering innovative and quality-driven services to its clients.
Known for fostering a dynamic and collaborative work environment, Dar Al-raqmana is dedicated to enabling the growth and success of its employees.
Operating in a rapidly evolving market, the company emphasizes adaptability and forward-thinking solutions.
Local Hiring only
Job Purpose
To facilitate the day-to-day transport operations by coordinating driver assignments, managing passenger requests, and maintaining accurate vehicle and administrative records.
Key Responsibilities
- Dispatch & Coordination: Prepare driver duty rosters and communicate daily trips and assignments to drivers.
- Customer Service: Answer incoming calls and respond to emails/memos in both English and Arabic.
- Passenger Updates: Provide real-time updates to end-users regarding transport requests and follow up on request status.
- Fleet Monitoring: Utilize GPS monitoring systems to track vehicles and generate weekly, monthly, and quarterly reports.
- Fleet Maintenance: Coordinate with the maintenance team for routine services, breakdowns, or vehicle replacements due to accidents.
- Administrative Support: Maintain records of vehicle keys, track traffic violations, and handle office supply needs.
- Record Keeping: Prepare accident reports, memos, and files for retrieval when required by the Administrator.
- Requirements
- Communication: Fluent in English and Arabic (Speaking, Reading, Writing).
- Technical Skills: Proficiency in Microsoft Office (Excel/Word) and the ability to operate online transport portals and GPS tracking websites.
- Operational Skills: Strong ability to multitask and provide directions/guidance to drivers regarding pick-up and drop-off points.
- **Shift**
- : Rotational (Morning, Afternoon, and Night shifts)
- Please drop your CV https://daralraqmana.com/careers/duty-officer/
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