Duty Officer
Skills
About This Role
Key Responsibilities
- Dispatch & Coordination: Prepare driver duty rosters and communicate daily trips and assignments to drivers.
- Customer Service: Answer incoming calls and respond to emails/memos in both English and Arabic.
- Passenger Updates: Provide real-time updates to end-users regarding transport requests and follow up on request status.
- Fleet Monitoring: Utilize GPS monitoring systems to track vehicles and generate weekly, monthly, and quarterly reports.
- Fleet Maintenance: Coordinate with the maintenance team for routine services, breakdowns, or vehicle replacements due to accidents.
- Administrative Support: Maintain records of vehicle keys, track traffic violations, and handle office supply needs.
- Record Keeping: Prepare accident reports, memos, and files for retrieval when required by the Administrator. br
Shift
: Rotational (Morning, Afternoon, and Night shifts)
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