Duty Manager
Full Job Posting
Key Responsibilities:
- Operational Oversight: Supervise hotel departments during assigned shifts.
- Guest Relations: Address and resolve guest concerns and service requests.
- Coordination: Liaise with department heads to ensure seamless service.
- Incident Management: Respond to emergencies and document incidents.
- Reporting: Compile shift reports and communicate key updates to management.
- Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Qualifications
- Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
- Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
- Strong leadership, problem-solving, guest relations, and complaint-handling skills.
- Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
- Ability to work flexible shifts, including weekends and public holidays.
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