successfactors
Duty Manager
LKQ Europe GmbH
GBR
Manager
Onsite
Discovered 4 days ago
Full Job Posting
Key Responsibilities
- As Duty Manager, you'll help ensure the branch operates safely, efficiently and commercially, delivering an outstanding experience for both customers and colleagues. Your responsibilities will include: Leading the operation Supporting the day-to-day running of the branch across retail, warehouse and fleet operations. Coordinating resources to ensure smooth, efficient operations and excellent customer service. Driving operational excellence by maintaining company standards, policies and procedures. Managing stock accuracy, inventory control and stock take activities. Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved. Overseeing returns, warranties and reverse logistics processes. Supporting Click & Collect and delivery operations. Ensuring fleet compliance, vehicle readiness and operational efficiency. Leading people Coaching, motivating and developing colleagues across all operational areas. Delivering engaging daily team briefings. Conducting performance conversations and supporting individual development plans. Assisting with recruitment, onboarding and succession planning. Creating a positive, inclusive and customer-focused culture. Building a flexible, multi-skilled team capable of delivering exceptional results. Delivering an exceptional customer experience Championing a customer-first culture throughout the branch. Supporting colleagues to deliver outstanding service every day. Resolving customer queries professionally and efficiently. Working closely with sales and operational teams to maximise customer opportunities. Maintaining high standards of branch presentation and operational excellence. Driving performance Supporting delivery of branch sales, profit and margin targets. Monitoring operational costs, payroll and productivity. Maintaining robust cash handling and stock control procedures. Using KPIs and operational data to identify opportunities for continuous improvement. Supporting branch growth through operational excellence and commercial awareness. Keeping everyone safe Promoting a safety-first culture across the branch. Ensuring compliance with Health & Safety legislation and company policies. Supporting operational, financial and stock audits. Maintaining accurate compliance records and operational controls. Ensuring all colleagues complete mandatory training and compliance requirements.
Skills and Experience
- You'll be an experienced people leader with a passion for operational excellence and customer service. You'll ideally have: Previous supervisory or management experience within retail, warehouse, logistics or distribution. A full UK driving licence Experience leading, coaching and developing teams. Strong organisational and problem-solving skills. Excellent communication and relationship-building abilities. Experience managing KPIs and operational performance. A customer-focused mindset with a drive to deliver outstanding service. Good knowledge of stock control and operational processes. Strong commercial awareness and the ability to influence business performance. Confidence working with operational systems and reporting tools. A flexible approach and the ability to perform under pressure. Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential. Why Work for LKQ This is more than a management role—it's an opportunity to shape the success of a busy branch, develop talented colleagues and make a real impact on business performance. In return, you'll benefit from: A varied and rewarding leadership role. Opportunities to develop your career within a growing business. Ongoing learning and development. A supportive leadership team. The opportunity to make a genuine difference to both customers and colleagues every day. Ready to take the next step? If you're a passionate leader who enjoys creating high-performing teams, delivering operational excellence and putting customers first, we'd love to hear from you. Apply today and help us deliver exceptional service, every day. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to achieve their full potential. We welcome applications from candidates of all backgrounds and experiences.
Qualifications
- You'll be an experienced people leader with a passion for operational excellence and customer service. You'll ideally have: Previous supervisory or management experience within retail, warehouse, logistics or distribution. A full UK driving licence Experience leading, coaching and developing teams. Strong organisational and problem-solving skills. Excellent communication and relationship-building abilities. Experience managing KPIs and operational performance. A customer-focused mindset with a drive to deliver outstanding service. Good knowledge of stock control and operational processes. Strong commercial awareness and the ability to influence business performance. Confidence working with operational systems and reporting tools. A flexible approach and the ability to perform under pressure. Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential. Why Work for LKQ This is more than a management role—it's an opportunity to shape the success of a busy branch, develop talented colleagues and make a real impact on business performance. In return, you'll benefit from: A varied and rewarding leadership role. Opportunities to develop your career within a growing business. Ongoing learning and development. A supportive leadership team. The opportunity to make a genuine difference to both customers and colleagues every day. Ready to take the next step? If you're a passionate leader who enjoys creating high-performing teams, delivering operational excellence and putting customers first, we'd love to hear from you. Apply today and help us deliver exceptional service, every day. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to achieve their full potential. We welcome applications from candidates of all backgrounds and experiences.
About LKQ Europe GmbH
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