Doorman
Role Overview
• To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• To assist in securing taxis/transportation for guests/visitors.
• To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
• To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
• To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
• To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
• To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
• To assist the drivers, valet parking and bell attendants in the daily activity.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
Key Skills for This Role
Full Job Posting
About the resort
Sofitel Dubai The Palm is a five-star beachfront resort on the East Crescent of Palm Jumeirah.
The resort includes guest rooms, suites, serviced apartments, villas, a spa, fitness centre, kids club, restaurants, bars, and lounges.
Guest arrivals and departures
- Welcome guests and visitors, assist them from cars or taxis, open hotel doors, escort them to the lobby or reception, and wish them a pleasant stay.
- Bid guests and visitors farewell, open hotel doors, help them into vehicles, and say goodbye.
Transport and driveway operations
- Give guests accurate directions to local destinations and assist with arranging taxis or other transportation.
- Monitor taxis, limousines, buses, and other vehicle traffic to support smooth flow.
- Keep driveways clear and ensure vehicles are not left standing or parked in illegal spaces.
Guest care and workplace duties
- Respect guest privacy and confidentiality; handle and store belongings carefully to prevent damage or loss.
- Check vehicles for forgotten items and follow Lost and Found procedures.
- Maintain workplace cleanliness and upkeep, liaise with housekeeping as needed, and use tools, equipment, and supplies appropriately.
- Assist drivers, valet parking staff, and bell attendants with daily activities.
- Resolve and record guest complaints professionally, escalate serious cases or approval requests, and report guest comments or complaints.
Qualifications
- Previous customer-service experience is preferred, ideally in a fast-paced environment.
- Exceptional interpersonal and communication skills, professional grooming, and appearance.
- Strong attention to detail, multitasking ability, and composure in high-pressure situations.
- Ability to stand for extended periods and lift or carry heavy objects.
- Flexibility to work evenings, weekends, and holidays as required.
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