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Donor Greeter

Goodwill Industries of Houston
Houston, USA
Full-time
Entry
Onsite
Discovered 1 months ago
pallet jackdonor tablet

Full Job Posting

  • Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
  • Collect donations using donation carts and sort them out into proper limited categories as required.
  • Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
  • Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
  • Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
  • Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
  • Ensure designated personal protective equipment (PPE) is being properly utilized, including but not limited to highly-visibility safety vests and cut-resistant gloves.
  • Request additional supplies from management when running low.
  • Assist with loading and unloading equipment as needed.
  • Assist in maintaining the safety and security of GWH associates, donors, and company property.
  • Perform necessary janitorial work.
  • Must report all work incidents and injuries immediately.
  • Performs other duties as assigned by management.
  • Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
  • Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
  • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
  • Must be punctual, dependable, and maintain a professional appearance.
  • Maintain a high level of confidentiality.
  • Must perform work safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
  • Adheres to local, state, and federal laws and regulations.
  • A high school diploma or equivalent preferred.
  • Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
  • Excellent customer service skills.
  • Ability to work a flexible schedule.
  • Must have reliable transportation.
  • Donor # vs. Last Year
  • Work Integrity: Follows established procedures and processes donations timely with a sense of urgency
  • Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
  • Safety Culture
  • Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues
  • Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep
  • Equipment Management
  • Production Management
  • Timely GWH LMS completion (training, etc.)
  • Regular twisting, bending, squatting, kneeling, pushing, and pulling.
  • Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
  • Must be able to stand for extended periods of time.
  • Moderate indoor noise with exposure to outside temperatures.

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