Documentation Specialist

Role overview

Key responsibilities

• Own product and feature documentation from identifying upcoming work in DevOps through publication and maintenance.
• Gather product information, anticipate documentation needs, and plan around sprint and release priorities.
• Write release notes, product communications, user guides, and Help Centre content.
• Maintain published guidance, screenshots, wording, and supporting content so it stays current and easy to use.
• Work with Product and Documentation and Training teams to validate accuracy, obtain approval, and avoid content gaps or duplication.
• Manage content using DevOps, Beamer, WordPress, and Dynamics 365.
• Improve quality, consistency, usability, branding, and compliance with guide-writing standards.
• Use requests, Help Desk feedback, recurring customer queries, and periodic reviews to identify new or improved guidance.
• Support training documentation and take-away materials, including handouts and session manuals, when needed.
• Use AI responsibly for research, drafting, editing, summarisation, and quality assurance; check accuracy, tone, security, and compliance.

Required skills and attributes

• Excellent written English, proofreading, and editing skills with attention to accuracy, detail, and consistency.
• Able to turn complex product information into clear, concise, customer-friendly guidance.
• Good knowledge of Bromcom products and workflows, or ability to build product knowledge quickly.
• Experience producing technical documentation, release notes, user guides, Help Centre content, or training materials.
• Strong communication and collaboration skills; able to clarify requirements, challenge ambiguity, and obtain sign-off.
• Strong organisation, prioritisation, judgement, and initiative to work independently across deadlines and requests.
• User-focused understanding of how structure, language, and screenshots affect usability.
• Confident using Microsoft Word and Excel; able to learn DevOps, Beamer, WordPress, and Dynamics 365.
• Practical AI tool experience or willingness to use AI for prompting, drafting, analysis, and quality checks; applies critical judgement and handles information responsibly.

Role expectations