Documentation Manager (Work based in Dubai)
Skills
About This Role
Responsibilities
- Oversee end‑to‑end export, import, and transshipment documentation processes to ensure accuracy, efficiency, and full regulatory compliance.
- Manage the complete documentation cycle from booking confirmation to the issuance and release of Bills of Lading and Sea Waybills.
- Ensure strict adherence to RCL SOPs, international trade regulations, and country‑specific documentation requirements.
- Lead, guide, and supervise the documentation team to maintain high standards of accuracy, productivity, and service quality.
- Review, validate, and endorse critical documents such as Bills of Lading, certificates, and customer‑specific documentation.
- Monitor vessel cut‑offs and operational timelines to ensure timely submission of all documents and prevent delays or penalties.
- Coordinate closely with Customer Service, Operations, Trade/Network, and Finance teams to maintain smooth workflow and effective issue resolution.
- Liaise with freight forwarders, NVOCCs, shippers, consignees, customs, and port authorities to ensure seamless documentation handling.
- Identify process gaps and drive continuous improvements to enhance documentation workflows and operational efficiency.
- Ensure high data accuracy across all documentation systems, including DCS, Dubai Trade platforms, and EDI interfaces.
- Support compliance with SOLAS VGM, manifest regulations, and other global shipping and maritime standards.
- Handle documentation escalations, discrepancies, and corrections promptly to maintain customer satisfaction and avoid service failures.
- Prepare documentation reports, KPIs, and audit materials to ensure transparency, governance, and performance tracking.
- Train and develop team members on documentation standards, systems, procedures, and updated regulatory requirements.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Maritime Studies, or a related field.
- 4-6 years of experience in shipping, logistics, maritime operations, or back-office operations.
- Strong knowledge of shipping documentation, import/export regulations, and customs compliance.
- Strong leadership, team management, and coaching skills.
- Experience with ERP or shipping/logistics systems is an advantage.
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