District Supervisor

Key Responsibilities

• Oversee daily operations of janitorial and facilities management services across 5M+ square feet of managed space.
• Lead a team of supervisors, site managers, and janitorial staff to ensure consistent service delivery that exceeds client expectations.
• Build and maintain strong client relationships through proactive communication and issue resolution.
• Ensure contract compliance, including staffing levels, service standards, and safety protocols.
• Develop and manage budgets, including forecasting, expense control, and profitability analysis.
• Implement and monitor KPIs to track performance, quality, and customer satisfaction.
• Recruit, train, and develop personnel to foster a high-performing and service-oriented team.
• Conduct site inspections and audits to ensure adherence to quality and safety standards.
• Collaborate with internal departments, including HR, payroll, and procurement, to support branch operations.
• Identify and implement process improvements to increase efficiency and reduce costs.

Qualifications

• Bachelor’s degree in Business Management or related field (preferred).
• Minimum of 10 years of progressive experience in operations or facilities management, including at least 5 years in a leadership role.
• Proven experience managing large commercial portfolios and multiple client sites.
• Strong knowledge of janitorial/facilities services industry best practices.
• Excellent leadership, organizational, and interpersonal skills.
• Proficiency in budgeting, scheduling, and contract management.
• Strong customer service orientation and problem-solving abilities.
• Proficient in Microsoft Office and operations management systems.

About UG2