District Manager - Western Canada

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

As a District Manager – Trainer West, you will oversee the performance of Swatch retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. You will play a key role in driving sales, ensuring operational excellence, and developing high-performing teams through impactful training and leadership.

Reporting to the Head of Retail Operations, you will be responsible for achieving financial targets, enhancing customer experience, and delivering training programs that elevate team capabilities. You will embody Swatch’s Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships.

Starting base pay of $70,000.00 plus performance-based annual bonus.

Lead daily operations across multiple retail locations to meet sales and productivity goals

Analyze performance metrics and implement strategies to drive growth

Ensure visual merchandising and operational standards are consistently met

Conduct regular store visits to coach, review performance, and support store managers

Support store openings, relocations, and closures

Monitor labor and operational expenses to optimize profitability

Provide market insights on competitors, consumer behavior, and trends

Design and deliver engaging training programs on sales, product knowledge, and customer service

Onboard and mentor new hires to build high-performing teams

Identify skill gaps and create tailored training solutions

Evaluate training effectiveness and continuously improve programs

Build a strong talent pipeline by identifying and developing high-potential employees

Foster a collaborative and positive work environment

Partner with HR to support employee engagement and retention initiatives

Promote a culture of accountability, performance, and continuous improvement

This role requires moderate physical effort, including significant walking and standing during store visits. Occasional lifting (up to 35 lbs) of boxes and fixtures may be required. Administrative duties are performed in-office 1 to 1.5 days per week, with the remainder of time spent in the field.

Employment Status: Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Availability to travel frequently across Western Canada

Strong communication and relationship-building skills

Self-starter who thrives independently and in team settings

Effective leadership and coaching abilities

Results-driven with high energy and enthusiasm